Transparency
We explain what data we collect and why in plain language, not legal jargon. You always know what's happening with your information.
LEGAL REFERENCE
Your Privacy Matters to Us
We've built datukhoki around your trust. This privacy policy shows exactly how we handle your account details, payment information and personal data across every part of our platform...
Data ProtectionPayment SecurityAccount PrivacyTransparent PracticesYour Control
How We Collect and Use Your Information
When you join datukhoki, we collect information needed to verify your identity, process your payments and keep your account secure. This includes your name, email, phone number and payment details. We use this data only to deliver the services you've signed up for — running your account, processing DANA, OVO, GoPay and QRIS transactions, and communicating important updates. We never sell your
information to third parties. Where local law permits, we may share limited data with payment processors and compliance partners to meet regulatory requirements in supported regions.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Questions About Your Privacy
Email Support
Reach our privacy team at [email protected] with any concerns about how we handle your data. We respond within 24 hours.
Account Settings
Review and update your personal information anytime in your account dashboard. You control what we store and how we use it.
Data Requests
Request a copy of your data or ask us to delete your account. Submit requests through your account or email us directly.
TRUST MARKERS
Why Your Data Is Safe With Us
Encryption Standard
All payment and personal data travels through industry-standard SSL encryption. Your DANA, OVO, GoPay and QRIS transactions are protected end-to-end.
Compliance Framework
We follow data protection standards for supported regions in Indonesia. Our systems are audited regularly to ensure we meet local and international requirements.
Limited Access
Only authorized team members can access your account information, and only when needed to support your requests or prevent fraud.
No Third-Party Sales
We don't sell your data to advertisers or brokers. Your information stays within datukhoki unless you explicitly consent otherwise.
Regular Updates
We review our security practices quarterly and update our systems to defend against emerging threats and vulnerabilities.
Incident Response
If a breach occurs, we notify affected users immediately and work with authorities to investigate and prevent future incidents.
WHY THIS PLATFORM
How Our Policy Compares
Your Rights
You can request, update or delete your data anytime. We don't lock you in or make privacy controls hard to find.
Payment Focus
We prioritize protecting DANA, OVO, GoPay and QRIS transactions because payment security is where trust is earned or lost.
No Hidden Clauses
Our policy doesn't change without notice. We update this page and email you if anything material shifts in how we handle your data.
Indonesia-First Design
We've built our privacy practices around how Indonesian players actually use payment apps and mobile accounts.
Minimal Data Collection
We ask for only what we need to run your account and process payments. We don't harvest behavioral data for resale.
Fast Support
Privacy questions get answered within 24 hours. We don't route you through automated systems or endless hold queues.
AT A GLANCE
What This Policy Protects
01
Account Identity
Your name, email and phone number are verified once and stored securely. We use this only to confirm it's you logging in.
02
Payment Details
DANA, OVO, GoPay and QRIS information is encrypted and never stored in plain text. Payment processors handle the actual transaction.
03
Session Activity
We log when you access your account to spot unauthorized logins. You can review your login history anytime in settings.
04
Communication Preferences
You choose how we contact you — email, SMS or in-app only. Unsubscribe from marketing anytime without losing account access.
05
Device Information
We collect basic device data to prevent fraud and ensure you're accessing datukhoki from a secure connection.
06
Withdrawal Records
Your payout history and bank details for DANA, OVO, GoPay and QRIS withdrawals are kept private and never shared externally.
Privacy Questions Answered
We keep your account information as long as your account is active. After you close your account, we retain data for 12 months to comply with local regulations, then delete it securely.
Yes. Go to your account settings and select 'Download My Data.' We'll email you a complete record of your personal information, transactions and activity within 7 business days.
No. Payment details are processed by our payment partners and never stored on our servers. We only keep a reference to confirm your transaction went through.
Your account closes immediately and you can't log in. We delete your personal data after 12 months, but keep transaction records for tax and compliance purposes in supported regions.
We only share data with payment processors, fraud-prevention services and compliance partners when required by law. We never sell your information to advertisers or third-party marketers.
Email [email protected] with details about your concern. Our privacy team investigates within 24 hours and follows up with you directly about what we found and how we're fixing it.
We update this policy only when necessary. If we make material changes, we'll email you 30 days in advance and ask for your consent before the new policy takes effect.